Package theft & delivery responsibility.

The short version

Once a carrier scans your package as Delivered, responsibility for the package transfers from the carrier to the recipient. We can't replace stolen packages automatically. We can — and will — help you work the carrier claims process, and most of the time you can recover.

Who's responsible at each stage

We always ship to the address you provide and supply tracking. After the delivery scan, we have no way to verify whether the package was taken from a porch, a community mailbox, or a parcel locker.

If your package shows Delivered but didn't arrive

Work the steps in this order. Most missing packages turn up.

1. Look around. Check your front porch, side door, back door, garage, mailbox cluster, parcel locker, and the porches of neighbors who may have signed for it.
2. Wait 24 hours. Carriers occasionally scan packages as Delivered before the package physically lands — drivers running ahead of schedule, route closeouts, weather. The package usually shows up the next day.
3. Contact the carrier. USPS, UPS, or FedEx — whichever delivered. The driver may be able to tell you exactly where it was placed. Tracking number is on your shipping confirmation email.
4. File a claim.
   • USPS Missing Mail: usps.com/help/missing-mail.htm
   • USPS Mail Theft Report: uspis.gov/report (United States Postal Inspection Service)
   • UPS or FedEx: file directly through their tracking page
5. Local police report. For confirmed theft (not a stalled scan), local law enforcement can take a report. Insurance companies often require this.

Will Coastal replace the order?

For confirmed theft after the Delivered scan, we apply our Return Policy Rule 3: we replace the coffee at our cost, you cover shipping on the replacement. We do this once per affected order. We can't do it indefinitely or for the same address repeatedly without an investigation.

Insurance often covers porch-theft. Check:

• Homeowners or renters insurance — many policies include theft coverage that covers package theft, often with a small deductible.
• Credit card protections — some cards (especially premium ones) include purchase protection that covers theft within a window after delivery.
• Carrier coverage — USPS Priority and Priority Express include up to $100 of loss/damage coverage. UPS and FedEx ground similarly include limited coverage.

How to lower the risk

A few habits cut porch-theft risk to nearly zero. We recommend them honestly:

• Ship to a work address when you'll be there during business hours.
• Use a P.O. Box or UPS Access Point. UPS Access Points are usually free for the recipient — your package is held at a partner store until you pick it up.
• Ask a trusted neighbor. If we have someone reliable at home during the day, that's often the most effective fix.
• Use a parcel locker or community mailbox if your residence has one.
• HOA or building management. If a community mailbox area is unsecured, raise it with management.

Damaged in transit

Different rule. Photograph the box and the bag(s) before opening anything else. Email orders@brewing.foai.cloud with order number and photos within 7 days. We treat shipping damage under Rule 3 — we replace the coffee, you replace the shipping (or we file a carrier claim and reimburse if it pays out).

Questions? bpo@achievemor.io — Coastal Brewing Co. customer support, weekdays 9am–5pm ET.

We'll do our best to help y'all navigate it.